Version 1.0 draft
Privacy Policy
Version: 1.0 draft | Effective: [EFFECTIVE DATE] Draft template. Fill the placeholders and have it reviewed before publishing.
Who we are. Dharma Academy is run by [COMPANY NAME], [ADDRESS] ("we", "us"). Contact: [SUPPORT EMAIL]. Grievance Officer: [GRIEVANCE OFFICER].
This policy explains what information we collect when you use the Dharma Academy website and mobile app, why we collect it, and your choices.
1. Who this applies to
Adults (18 and over): students on the Exam Prep Track, parents, teachers, mentors, and staff.
Children (under 18): students on the School Track. A parent or legal guardian creates and manages the child's account. See section 7.
2. What we collect
| Category | Examples | Why |
|---|---|---|
| Account details | Name, phone number (adults), class, board, medium, exam and attempt year | To create and run your account |
| Parent and consent records | Parent's phone number, the consent given, the document version, date and time | To prove consent and manage the child's account |
| Learning activity | Lessons watched and position, test answers and scores, assignments and feedback, doubts and replies, attendance in live classes | To teach, grade, show progress, and let you continue on another device |
| Device and technical data | Device type, app version, sign-in sessions, IP address, crash reports | To keep your account secure, enforce device limits, and fix problems |
| Payment information | Plan, amount, payment status, and the payment provider's reference | To manage subscriptions. We do not see or store card or UPI credentials. The payment provider handles them. |
| Communications | Messages with teachers and support, notifications we send | To give support and share class and test information |
| Uploaded content | Photos or files of homework and answers | To evaluate your work |
3. How we use information
To provide classes, tests, assignments, doubts, and progress reports; to keep accounts and content secure; to take payments and provide receipts; to send class reminders and important notices; to give support; and to understand overall usage using aggregated data so we can improve the service.
4. What we do not do
We do not sell your personal data.
We do not show advertising in the app.
We do not track, profile, or behaviorally monitor children, and we do not direct advertising at them.
For School Track accounts we do not use third-party analytics or advertising tools.
5. Who we share information with
Only with service providers who help us run the platform, under agreements that limit how they use the data: cloud hosting and storage, live-class video, SMS and email delivery, push notification delivery, payment processing, error monitoring, and support tools. We share only what each provider needs, using internal identifiers wherever possible. Some providers may process data outside India [confirm provider locations]. We may also disclose information when the law requires it or to protect safety.
Teachers see only the students in their own classes. Parents see only their own children. Students cannot see other students' personal information.
6. How long we keep information
| Data | Kept for |
|---|---|
| Account and consent records | While the account is active, then as long as needed to prove consent, up to [X] years |
| Learning activity and submissions | [12 months] after the course ends, unless you ask us to delete sooner |
| Security and operational logs | [90 days] |
| Audit logs of staff actions | [X years] |
| Payment records | As required for tax and accounting |
After the period ends we delete or anonymize the data.
7. Children
A parent or legal guardian must create the account and give consent before any child's data is collected. We verify this using a one-time code on the parent's own phone and keep a record of the consent [update if the verification method changes].
Children's accounts have no public profile, no direct messaging with other students, and moderated discussion only.
We collect only what is needed to run lessons and show progress.
Parents can view their child's progress, set limits, export the child's data, and delete the account at any time.
Children aged under 18 are not shown advertising and are not tracked.
8. Your rights
You can ask us to: show you the data we hold, correct it, delete it, or withdraw consent. Parents can do this for their children. Use Settings in the app or website, or write to [SUPPORT EMAIL]. We will respond within [X] days. You can also nominate another person to exercise these rights for you.
9. Security
We use encryption in transit and at rest, access controls, device and session limits, and audit logs. If a breach affecting your data occurs we will inform you and the authorities as the law requires.
10. Complaints
Write to our Grievance Officer: [GRIEVANCE OFFICER], [SUPPORT EMAIL]. If you are not satisfied, you may approach the Data Protection Board of India.
11. Changes
We will tell you about important changes in the app or by message. The version and date above show which policy applies.